Support Center
SkyLerb
Low-Cost, Easy, Reliable Booking
Flight comparison help from SkyLerb
Our team can help you use SkyLerb to search and compare fares. We are an independent metasearch — not an airline reservation desk.
How can we help you today?
Tap a topic, then call our team.
How it works
- 1
Call us
Dial +1 (206) 152-5588 to reach a SkyLerb agent.
- 2
Tell us what you need
Help comparing fares, using search, or understanding how booking redirects work.
- 3
Book with the provider
Tickets are completed on the airline or travel site — we don’t issue tickets ourselves.
Contact details
support@skylerb.com+1 (206) 152-5588Need help? Call SkyLerb
Low-Cost, Easy, Reliable Booking
Independent flight comparison support — not an airline.
Call +1 (206) 152-5588SkyLerb is an independent flight metasearch and comparison platform. We are not an airline, travel agency, or representative of any airline. Airline names and trademarks displayed on this website are the property of their respective owners and are used only to identify and compare available flight options; no affiliation or endorsement is implied. SkyLerb does not sell, issue, or process airline tickets. When you select a flight option, you are redirected to the applicable airline or third-party travel provider to complete your booking. SkyLerb may receive compensation from partners when users click through or complete a booking.
Contact Us
Reach SkyLerb for search help, website support, and partnership routing. Low-Cost, Easy, Reliable Booking.
Read this first
SkyLerb is an independent flight comparison website. We help you find and compare fares. Tickets are sold, changed, and refunded only by the airline or travel agency on your confirmation — not by us.
Choose the right channel
Help using the search tool
Change / cancel existing ticket
Press & media
Partnerships & affiliates
Jobs & careers
Legal / privacy requests
When to contact SkyLerb vs the airline
Contact SkyLerb for
- How to run a search — airports, dates, passengers, round trip vs one-way.
- Understanding comparison results and what happens when you click an offer.
- The search widget not loading, blank results, or redirect errors on skylerb.com.
- Questions about our role — what we are and are not (not an airline, not a ticket seller).
- Feedback on the website, mobile experience, or content accuracy.
- Pointing you to the correct airline or agency if you are unsure who sold your ticket.
- Privacy questions about data on SkyLerb — see also our Privacy Policy.
Contact the airline or agency for
- Changing dates, times, routes, or passenger names on a purchased ticket.
- Cancellations, refunds, vouchers, and travel credits.
- Seat selection, upgrades, and baggage purchases after booking.
- Check-in, boarding passes, TSA issues, and gate changes.
- Delayed, canceled, or missed flights — rebooking and compensation.
- Lost, delayed, or damaged checked baggage.
- Frequent flyer mileage posting and status benefits.
- Payment disputes — start with the merchant on your card statement.
How to reach us
Phone support
+1 (206) 152-5588
Best when you need live help comparing routes or the site is not working. Have your origin, destination, and travel dates ready.
Email support
support@skylerb.com
Best for screenshots, detailed bug reports, and non-urgent questions. We reply with steps you can follow.
Mailing address
skylerb.com5830 East 2nd StreetWyoming, 82609, USA
Postal mail is not the fastest way to get search help — phone or email is better for travelers.
Phone call — what to say
- 1Say you need help with SkyLerb flight comparison (not an airline change).
- 2Give origin, destination, and dates you want to search.
- 3Explain the issue — no results, confusing price, site error, or how redirects work.
- 4If about an existing ticket, say you know SkyLerb cannot change it — you need the correct contact for the issuer.
- 5Have email ready if we need to send follow-up steps or links to the Help Center.
Response times & availability
- Phone: live agents when available. If you reach voicemail, leave callback number, route, and a short summary.
- Email: typical reply within 1–2 business days; complex issues may take longer.
- We do not operate airline counters or airport desks.
- We cannot expedite airline refunds or override fare rules on your behalf.
- For step-by-step guides on dozens of topics, use the Help Center — linked below.
Common situations — quick answers
Situation: SkyLerb showed one price, but checkout on the partner site was higher.
- 1This is common — inventory and taxes refresh between search and checkout.
- 2Compare the final total on the partner page, not only the headline fare.
- 3Try the same flight on the airline's own site to see if pricing matches.
- 4If the jump is extreme, go back and run a new search or pick the next-best option.
Situation: You were charged but did not receive a confirmation within an hour.
- 1Check spam, promotions, and all email inboxes tied to the address you used.
- 2Log in to the airline or OTA website with the same email — the booking may be in your account.
- 3Find the merchant name on your card statement and call that company's support with the charge date and amount.
- 4Do not book again until you confirm whether the first purchase completed — duplicate bookings are hard to unwind.
Situation: A passenger name was misspelled or does not match the passport.
- 1Contact the airline or agency that issued the ticket immediately — not SkyLerb.
- 2Minor typos are sometimes fixable for free; legal name changes may require reissue fees.
- 3Have your PNR, passport copy, and the exact spelling ready.
- 4Airlines can deny boarding if names do not match travel documents — fix this before travel day.
Situation: Your plans changed after you bought a ticket.
- 1Open your confirmation and read the fare rules — refundable vs non-refundable matters.
- 2Use the manage-booking tool on the issuer's website or call their support line.
- 3Airline credits and refunds follow the seller's policy, not SkyLerb's.
- 4If you bought through an OTA, changes often must go through the OTA first.
More scenarios — price changes, missed flights, baggage, duplicates — in the Help Center.
Other departments
Press & media
Interview requests, fact-checking, company background — press@skylerb.com. See Press.
Partnerships
Airlines, OTAs, data feeds, affiliate programs — partners@skylerb.com. See Partners.
Careers
Hiring and general applications — careers@skylerb.com. See Careers.
About SkyLerb
SkyLerb aggregates flight offers so you can compare prices and schedules before booking on a partner site. We focus on clarity: show options, explain redirects, and never pretend to be an airline. Low-Cost, Easy, Reliable Booking.
- Free to search — no SkyLerb account required for basic comparison.
- Bookings completed on third-party sites subject to their terms.
- Affiliate relationships may compensate us — see Terms and site disclaimer.
SkyLerb is an independent flight metasearch and comparison platform. We are not an airline, travel agency, or representative of any airline. Airline names and trademarks displayed on this website are the property of their respective owners and are used only to identify and compare available flight options; no affiliation or endorsement is implied. SkyLerb does not sell, issue, or process airline tickets. When you select a flight option, you are redirected to the applicable airline or third-party travel provider to complete your booking. SkyLerb may receive compensation from partners when users click through or complete a booking.